Eligibility for Returns

• Items must be returned within 7 days of receiving your order.
• Products must be in their original, unopened packaging and in resalable condition.
• Returns are subject to inspection and approval.

Note: Items that have been opened, used, or damaged by the customer are not eligible for return.

How to Return a Product

1. Contact Us: Reach out to our customer service team at info@fatmaperfumes.com or call/WhatsApp us +971 553101436 to initiate the return process.
2. Approval: Our team will review your request and provide return instructions if the product meets the eligibility criteria.
3. Shipping the Product: Pack the item securely and ship it to the address provided by our team. Shipping costs for returns are the responsibility of the customer.

Refunds

• Once the returned product passes inspection, a refund will be issued to your original payment method within 2-3 working days.
• Refunds will exclude any shipping fees incurred during the original order.

Exchange Policy

• If you receive a damaged or incorrect item, contact us within 3 days of receiving your order.
• We will arrange for a replacement to be shipped at no additional cost after verifying the issue.

Non-Returnable Items

• Custom or personalized orders.
• Products marked as final sale.

Contact Us for Assistance

For any questions or concerns regarding returns and exchanges, please contact us:

• Phone/WhatsApp: +971 55 310 1436
• Email: info@fatmaperfume.com

At Fatma Perfumes LLC, we are committed to ensuring a seamless shopping experience for you. Thank you for choosing us!