At فاطمة العطور ذ. م. م, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal data in compliance with the UAE Personal Data Protection Law (PDPL).

1. What Personal Data We Collect

We may collect the following personal data from you:

• Full Name

• Email Address

• Phone & WhatsApp Number

• Delivery Address

• Payment Information (if applicable)

• Order History

• Location (via cookies/IP)

• Preferences and Interests

• Any messages or feedback you send us

2. Why We Collect Your Data

We collect and process your data to:

• Process and deliver your orders

• Respond to your queries

• Send order updates and promotional messages (with your consent)

• Personalize your experience on our website

• Improve our products and services

• Comply with legal obligations

3. Legal Basis for Processing

We rely on the following legal bases under the PDPL:

• Your Consent

• Performance of a Contract (e.g., fulfilling your order)

• Legal Compliance

• Legitimate Interests (e.g., improving our services)

4. How We Share Your Data

We do not sell your personal data.

We may share your data with:

• Courier and logistics providers (for delivery)

• WhatsApp API provider (to send updates)

• Payment gateways (secure transactions)

• Marketing platforms (with consent)

• Hosting and IT service providers

All third parties we work with are required to maintain data confidentiality and security.

5. International Data Transfers

Some of our partners and tools may store data outside the UAE. We ensure these providers have adequate data protection standards (e.g., GDPR-compliant). By using our website, you consent to such transfers.

6. Data Protection & Security

We use industry-standard measures to protect your data, including:

• SSL encryption

• Secured servers

• Access controls

• Regular software updates

• Security plugins and firewalls

7. Your Rights Under PDPL

You have the right to:

• Access your personal data

• Correct or update your data

• Request deletion of your data

• Withdraw your consent at any time

• Object to or restrict certain processing

To make any such request, contact us using the details below.

8. Cookies & Tracking

We use cookies and tracking technologies for:

• Website analytics (e.g., Google Analytics)

• Social media pixels

• Improving user experience

You will see a cookie banner on your first visit, allowing you to manage your preferences.

9. Marketing Communication

We only send promotional content via WhatsApp, email, or SMS with your explicit consent. You can opt out anytime by clicking “Unsubscribe” or messaging us directly to stop.

10. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.

11. Contact Us

For any privacy-related questions, or to exercise your rights under the PDPL, please contact:

فاطمة العطور ذ. م. م
📍 Alnoor Building, Deira Palace Hotel, 110 Sikkat Al Khail Rd, Deira, Al Sabkha, Dubai, United Arab Emirates
📧 Email: info@fatmaperfume.com
📞 Phone/WhatsApp: +971 55 310 1436